APPLICATION OF SOCIAL NETWORKS MEDIA FOR REFERENCE SERVICES IN ACADEMIC LIBRARIES IN DELTA STATE

APPLICATION OF SOCIAL NETWORKS MEDIA FOR REFERENCE SERVICES IN ACADEMIC LIBRARIES IN DELTA STATE

ABSTRACT

This study was carried out to investigate the application of social networks media for reference services in academic libraries in Delta State. Thus, the study discovered among others, the meaning of social networking media and the types of social networking media tools that can be applied in the reference section by the reference librarian for the provision of reference services in Delta State academic libraries. To achieve the objectives of this study, six (6) research questions were formulated. The study adopted a survey research method which gives room for the collection of data through questionnaire. The data collected were presented using frequency distribution, tables, figures and percentage. Data collected were also interpreted and analyzed to arrive at the findings of the study. The study discovered among others, that the major types of reference services which are direct and indirect reference services are in use in the Delta State academic libraries except for Federal University of Petroleum Resources does not have a reference section due to the available space they are having.Social networks media tools are already available at the disposal of the respondent although they are not currently available in the academic libraries in Delta State for the provision of reference services in meeting the needs of library users. It also discovered that the facilities such as computer, internet, webcam and cellphones that will enable the application of social networking media for the provision of reference services are readily available in the reference section. The study pointed out some problems that could hinder the application of social networking media and they are network bandwidth problem, lack of access to internet, unavailable power supply, lack of staff training and the problem of maintenance culture. The study recommended that the academic libraries especially the reference section should adopt the social media tool in the provision of reference services to library clientele.

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